Algemene Voorwaarden — Terms & Conditions

1.1 Acceptance of Terms By accessing our website or placing an order, you confirm you are at least 18 years old and have legal capacity to enter into a binding agreement. If you do not agree with any part of these Terms, you must not use our services.

1.2 Modification of Terms We reserve the right to update these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the revised Terms. We will never apply changes retroactively to orders already confirmed.

1.3 Intellectual Property All content on our website including text, images, logos, designs, and garment designs is the property of Dhuke Collectibles and is protected under applicable intellectual property laws. Unauthorised reproduction, distribution, or use is strictly prohibited.

1.4 Language These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version prevails.

2.1 Booking Consultations may be booked via our website booking page, email (info@dhukecollectibles.com), or WhatsApp (+31 684 553 752). Appointments are available in-person at The Dhuke Atelier, Goudreinetgaard 5, 6831AT Arnhem, or virtually.

2.2 Consultation Fees Initial consultations of 45 minutes are complimentary. Fees for extended consultations or specialist fittings will be communicated and agreed in advance. No fee will be charged without your prior written consent.

2.3 Cancellation & Rescheduling Appointments must be cancelled or rescheduled at least 24 hours in advance via email or WhatsApp. Cancellations with less than 24 hours' notice or no-shows may result in a cancellation fee of up to €25, communicated in advance. We will provide as much notice as possible if we need to cancel or reschedule your appointment.

3.1 Order Process Orders may be placed via our website, WhatsApp, email, or during a consultation. Upon confirmation, you will receive an order summary by email detailing specifications, agreed price, estimated production timeline, and payment terms. Please review carefully and notify us immediately of any errors.

3.2 Bespoke & Made-to-Measure Items All garments except standard Dhuke Corporate Shirts ordered without alteration are produced to your individual measurements and specifications. You are responsible for providing accurate measurements or attending fittings as requested. Dhuke Collectibles is not liable for fit issues resulting from inaccurate measurements provided by you, provided we have documented and confirmed the measurements used before production.

3.3 Dhuke Corporate Shirts — Standard Sizing Corporate shirts ordered in standard sizing without customer-specified alterations are standard goods subject to the statutory 14-day withdrawal right under EU consumer law. See Section 6 for full details.

3.4 Order Changes Changes to an order must be requested within 24 hours of the order confirmation email. Changes after this period may incur additional costs and affect the delivery timeline. No additional charges will be applied without your written approval.

3.5 Production Timeline Standard production for bespoke and made-to-measure orders is 4–5 weeks from the date of consultation and confirmed payment. Complex orders may require longer. You will be informed of any deviation as early as possible.

4.1 Prices All prices are in Euros (€) and include applicable VAT unless stated otherwise. Prices on the website are indicative starting prices. The final price for your bespoke order will be confirmed in writing before production begins.

4.2 Payment Methods We accept bank transfer, major credit and debit cards, and secure online payment platforms. All payments must be completed in accordance with the payment schedule before production commences.

4.3 Deposit & Balance A non-refundable deposit of 50% of the total order value is required to commence production. The remaining 50% balance must be paid and confirmed before delivery or collection.

4.4 Non-Payment If the remaining balance is not paid within the agreed timeframe, Dhuke Collectibles reserves the right to withhold delivery. The deposit will not be refunded as it covers materials and production costs already incurred.

4.5 Price Accuracy In the event of a pricing error, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel without charge.

5.1 Risk & Title Risk in the goods passes to you upon delivery. Title passes only upon receipt of full payment of the order value.

5.2 Customs & Import Duties International orders may be subject to customs duties or import taxes. These are the sole responsibility of the recipient.

5.3 Loss or Damage in Transit If your order is lost or damaged during transit, contact us immediately at info@dhukecollectibles.com. We will work with our shipping partners to investigate and resolve the issue. Optional shipping insurance is available for international orders.

6.1 Bespoke & Made-to-Measure — No Withdrawal Right All bespoke and made-to-measure garments are exempt from the EU statutory 14-day right of withdrawal pursuant to Article 16(c) of Directive 2011/83/EU, as implemented in Article 6:230p(f) of the Dutch Civil Code. These items cannot be returned, exchanged, or refunded except in the case of a confirmed production error (see 6.5).

6.2 Dhuke Corporate Shirts — Standard Sizing, Unaltered If you order a corporate shirt in standard sizing without alterations, you have the statutory right to withdraw within 14 days of delivery under Article 6:230o Dutch Civil Code. The item must be returned unworn, unwashed, and in original condition with all tags attached. Return shipping costs are at your expense unless the item is faulty. Refunds will be issued within 14 days of receiving the returned item.

6.3 Dhuke Corporate Shirts — Customer-Specified Alterations Once alterations are specified, the shirt becomes a personalised item under Article 16(c) of the Consumer Rights Directive and is non-returnable. Alteration services for corporate shirts are charged separately.

6.4 Complimentary Alterations — Bespoke Garments Complimentary alterations are available within 30 days of the confirmed delivery date for all bespoke and made-to-measure garments. Contact info@dhukecollectibles.com within 30 days to request alterations. Requests after 30 days may be subject to a charge.

6.5 Production Errors & Refunds Where a confirmed production error cannot be resolved through alteration or replacement, a refund may be issued. Contact info@dhukecollectibles.com within 30 days of delivery with a written description and photographs of the defect. We will assess within 5 business days and respond with a proposed resolution.

6.6 Model Withdrawal Form — Corporate Shirts (Unaltered) To exercise your right of withdrawal, send a clear written statement or use this model form to info@dhukecollectibles.com within 14 days of receipt:

"I hereby give notice that I withdraw from the contract for the purchase of [product], ordered on [date] / received on [date]. Name: ___ Address: ___ Date: ___"

7.1 Care Instructions Care instructions are provided with every garment. Damage resulting from failure to follow care instructions is not covered by our alteration or error-resolution commitments.

7.2 Post-Purchase Alterations Alteration services beyond the complimentary 30-day window are available for a fee. Contact info@dhukecollectibles.com to discuss requirements and obtain a quote.

8.1 Conformity Bespoke and made-to-measure garments are produced to the specifications agreed with you at the time of order. The standard conformity requirements for goods under Article 7:17 of the Dutch Civil Code do not apply to custom-made goods, in accordance with the applicable exception. We are committed to producing garments that meet the standard of craftsmanship communicated during your consultation.

8.2 Liability Cap To the maximum extent permitted by applicable law, our total liability for any claim shall not exceed the total amount you paid for the order in question. We are not liable for indirect, incidental, consequential, or punitive damages.

8.3 Mandatory Consumer Rights Nothing in these Terms limits or excludes any rights you have as a consumer under Dutch or EU law that cannot legally be excluded. If any clause conflicts with mandatory consumer protection law, that clause shall be disregarded.

8.4 Force Majeure We are not liable for failure or delay caused by circumstances outside our reasonable control including natural disasters, strikes, pandemics, or shipping disruptions. We will notify you as soon as reasonably possible and work with you to agree a resolution.

9.1 How We Use Your Data We collect and process personal data necessary to fulfil your order, manage appointments, and improve our services. We process data in accordance with the AVG (Dutch GDPR implementation). Full details are in our Privacy Policy.

9.2 Third-Party Sharing We do not sell or share your personal data with third parties for marketing purposes. Data is shared only with shipping providers, payment processors, and where required by law. All third-party processors are bound by data processing agreements in compliance with the GDPR.

9.3 Your Rights You have the right to access, correct, delete, or restrict the processing of your data, and to object to processing or request portability. Contact info@dhukecollectibles.com. You also have the right to complain to the Autoriteit Persoonsgegevens.

10.1 Governing Law These Terms are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights you have under the laws of your country of residence.

10.2 Complaints Procedure If you have a complaint, contact us first at info@dhukecollectibles.com. We will acknowledge within 5 business days and aim to resolve within 14 business days.

10.3 Alternative Dispute Resolution If we cannot resolve your complaint directly, you may refer it to the Geschillencommissie or another ADR body recognised under Dutch law. Information is available from the ACM at www.acm.nl.

10.4 EU Online Dispute Resolution EU consumers may use the European Commission's ODR platform at ec.europa.eu/consumers/odr.

10.5 Jurisdiction Any dispute not resolved through the above procedures is subject to the exclusive jurisdiction of the competent courts in Arnhem, Netherlands, without prejudice to your right as a consumer to bring proceedings before courts in your country of residence.

11.1 Registered Details Dhuke Collectibles
Goudreinetgaard 5, 6831AT Arnhem, Netherlands
KvK: 91765978 · VAT: NL003797993B63

Email: info@dhukecollectibles.com
WhatsApp: +31 684 553 752

11.2 Response Times We aim to respond to all enquiries within 2 business days. For urgent matters, WhatsApp is the fastest route to reach us.